Virtual Assistant $5.50/hour

DATABASE CREATION & MANAGEMENT

Data entry, using any web based tool to research, sort, filter and then enter the data, managing your HR database or any other internal database. End to end management of your database so all your records are always up to date.

CRM & CMS SUPPORT

Input leads or data into your CRM or spreadsheets, setting up auto responders, reminders, follow ups, making calls, sending out emails and preparing invoices, updating the status into CRM, working with custom CRM’s based on your industry like rentmanager, salesforce, zoho, dentrix and others.

ADMIN & PERSONAL TASKS

Getting quotes, managing your social media presence, updating calendar, transcription, managing files & projects, making reservations, planning travel, setting up meetings, any other admin work.

CUSTOMER SUPPORT

Handling all  email, call , chat, helpdesk, web & app initiated customer interactions. We offer scalable, flexible and round the clock customer support solutions to match your growth and business needs. For large team requirement please fill out the form so we can get in touch with you.

BACKOFFICE SUPPORT

Vital business processes to manage the work that is specific to your industry or business. Supporting businesses with content moderators, fraud analysts, support assistants for a travel business or a home services company, image recognition support assistants, we serve a wide range of businesses and manage their processes. Visit our build your online team page for larger team requirement.

INDUSTRY SUPPORT

We have worked with businesses & professionals with diverse backgrounds & requirements supporting them with niche industry tasks & have helped them save money & grow. No matter what your requirement is, if your tasks can be done using internet & a computer we have solutions that match your requests.

SCHEDULING & EMAIL MANAGEMENT

Returning calls & emails, coordinating back n forth of calls & emails between your staff or clients, managing lists, adding subscribers, using email marketing tools, sending out reminders, followups..

Data Entry

Customer Support Reps $6.50/hour

PHONE SUPPORT

24/7/365 or fixed hours of the day. Our reps have neutral english accent with excellent communication skills and bring years of contact center experience to the table.

EMAIL SUPPORT

Reduce your response time, handle all email issues & inquiries by experts who tackle all stages of process very diligently.  Real time support to manage and effectively handle all customer questions via email.

CHAT SUPPORT

In app or web initiated, our agents are quick & follow your process, create interactive replies & solve problems. Promote, cross sell or upsell products & services and guide customers on next steps during their engagement.

HELPDESK

IT support reps who give software, hardware, mobile & BYOD support. Flexible tier 1,2, & 3 support solutions. With latest technology, training & support at their disposal, our agents are your next gen tech mavens.

SOCIAL MEDIA/ CONTENT MODERATION

Your customers are interacting with your brand & sharing experiences on blogs, social networks & community pages. we ensure your brands well being in the digital world and also support customers during their digital engagement with your brand.

TICKET HANDLING

It has proven to be very time efficient and a robust channel that streamlines processes. Our agents are well versed with zendesk, freshesk & other ticket support software’s. Closing tickets or escalating high value tickets to internal teams, they follow the protocols and offer solutions that get the most positive outcome for your customers.

Admin Support

Internet Research, spreadsheets & presentations

·         Gather any information from the internet.

·         Compiling information in Word, Excel, Google Docs & Sheets, or into CRM’s.

·         Research for any specific product or service.

·         Market or manufacturer research.

·         Customized research for your business.

·         Create presentations using online tools & apps or traditional adobe tools to make PPTs based on your preference.

·         Researching relevant data & compiling it into readable spreadsheets.

·         Social media data research, specific niche industry research.

Database Creation & Management

·         Data entry from your forms, pdf’s, excel, emails, docs into any other format or CRM’s.

·         Data filtration & compilation based on your requirement.

·         Record, entry sorting.

·         Using any web based database tool to research your data and then sort, filter & enter it.

·         Custom data research using web based tools.

·         Data validation

·         Data mining

·         Managing complex databases or special databases that are industry specific, like that of HR support, real estate companies, Finance & fraud detection businesses.

·         Work with different parameters of your custom database.

Customer Relationship Management

Salesforce l Zoho I Infusionsoft I Sugar I and other industry specific CRM I Custom CRM’s

·         Updating, entering new leads & information, setting reminders

·         Capture, storage & maintaining records.

·         Managing sales, invoice updates.

·         Sending out quotations, sales order management.

·         Creating tickets, follow ups using email templates, changing status of processed v/s closed leads.

·         Managing a particular part of or entire relationship of your customer cycle using your CRM.

·         Sending emails, making phone calls.

·         Conducting Customer satisfaction surveys and entering responses.

Admin, Personal & Social media Tasks

·         Managing your social media accounts, replying to inquiries,updating your instagram page, using hashtags, follow, like, share, research on linkedin and sending out requests.

·         Transcription of audio/ video files.

·         Transcribing dictations, interviews, business meetings, penal discussions, seminars, lectures.

·         Manage files on dropbox, google drive or any other file sharing apps.

·         Get quotes, place orders, make phone calls, manage calendar.

·         Reservations- dental/medical/ spa/ fitness/ dinner & others.

·         Booking tickets, planning travel & vacation.

·         Managing calendar, sending out emails & making phone calls on your behalf.

·         Organising events, birthdays, sending out invites, gifts & planning your party.

Customer Support

24/7/365 Scalable & Flexible Enterprise Solutions

Inbound & Outbound Phone Support

Live Chat Support

Email & Ticket Handling

Helpdesk & Technical Support

Social Media Support

Social media & Email marketing

$5.50/hour

EMAIL MARKETING

Using tools like mailchimp, icontact, constant contact & others, managing lists, using ready templates or creating custom emails. Product launches to survey studies creating tailored campaigns for target market.

SOCIAL MEDIA

Create Facebook, Twitter, Linkedin, Instagram, Pinterest and others social media pages. Designing posts, scheduling them using apps like Hootsuite, Buffer etc,  insights and other reports on user engagement.